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Lord Henry Enterprises, Inc. provides a 30-day satisfaction guarantee on most products and services purchased. If you are not satisfied with your product and contact us within 30 days from the date you received the product, we will refund your money for the purchase price of the product less shipping charges and a 20% restocking fee. If the product is returned to Lord Henry Enterprises in resaleable condition the restocking fee may be waived per the descretion of the customer service manager. The 30-day statisfaction guarantee does not apply to the REX and EX-1 products. Although these products are not covered by the 30-day satisfaction guarantee, they do carry a manufacturer's warranty. For product support and returns for these specific items, please call Safety Technology Internation directly at toll free 800-888-4784. Again, this only applies to the REX and EX-1 products. Special order items will be charged a 20% restocking fee; these special order items include but are not limited to mirror products, close outs, and large volume orders. If for any reason you are not satisfied with your purchase, simply notify us by e-mail or phone and we will immediately issue a Return Material Authorization Number. Typically, no restocking fee is charged, excluding special orders, if the items are returned in resaleable condition which typically means in the manufactures packaging, un-opened blister packs torn open packaging, and no visible "wear and tear" on the product(s) itself. All items listed as "ALL SALES FINAL" will not be accepted if returned, and no credit will be issued. Actual shipping charges paid by us will be deducted from the purchase price, unless the return is due to our error. From time to time, we offer free shipping. If you return an item and purchased the item on a free shipping website or did not pay for shipping, the amount of $7.95 will be deducted from the amount credited to your account. The following terms must be met by you.
- Return the merchandise to us within 30 days of your original receipt of the order.
- The products must be returned in new, resalable condition.
- You must include all packaging materials.
- Packaging materials must not be torn or damaged.
- All manuals and warranty registration cards must be unmarked.
- Any programming MUST be reset back to factory default.
- You must pay any return shipping expense.
- Display the RMA # prominently on the outside of the box to avoid delays to your refund.
- Items returned without first obtaining a RMA# will be refused
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We provide a 30-day, no questions asked, money back guarantee on all products and services purchased, except special order items.
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We offer low Flat Rate Shipping on most orders. Offer not valid for over-sized items such as large mirrors.
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